Refund/Exchange Policy

Thank you for shopping with us. Please carefully review our policy below to understand our terms regarding refunds, exchanges, and cancellations:

 

1. No Refunds:
All sales are final. We do not offer refunds on any purchases. Once a transaction is completed, refunds will not be processed.

2. No Exchanges:
Exchanges are not accepted. Please make sure you are satisfied with your purchase before completing the transaction.

3. Defective Items:
If you receive a defective product or a product damaged during transit, you may request a replacement. To do so:

  • Contact Customer Care via the Contact Us page within 24 hours from the date of delivery.
  • Provide a picture or video of the defective product to assist in evaluating the issue.
  • Upon verification, we will arrange for a recall of the defective item and ship a replacement within 24-48 hours.

4. Return Conditions:

  • We accept returns only if the product has manufacturing defects or was damaged during transit.
  • We will bear the cost of returning the defective product and replacing it with a new one.
  • International returns are not eligible for free shipping.
  • To initiate a return, email us at . If accepted, we will arrange a pickup and ship a new product as a replacement.

5. Return Procedure:

  • Our Customer Care team will respond to your email within 24-48 working hours and arrange a reverse pickup.
  • Ensure the product is packed appropriately (using original packaging or a strong box) to prevent damage during transit. Products received damaged in transit will not qualify for a refund and will be sent back to you at your expense.
  • After receiving the returned product, our team will perform a quality check. Refunds will be processed within 24-48 working hours if all return criteria are met.

6. Damage Policy:

  • Report any damage within 24 hours of receiving your item.
  • Provide a picture or video of the damage for evaluation and processing of the replacement.

7. Non-Eligible Returns:

  • Returns for size issues or color discrepancies are not accepted. Dimensions and color information are provided in the product description.
  • If a customer desires a refund, they must ship the product back at their own expense. We do not support shipping costs for returns.
  • If the product does not meet our return criteria, we reserve the right to reject the return request.

8. Cancellation Policy:

  • Orders may be cancelled within 24 hours of placement without any cancellation fee.
  • Orders that have been shipped cannot be cancelled. In such cases, follow the return and refund process as outlined above.
  • Custom or made-to-order items are not eligible for cancellation.
  • To cancel an order, contact us at  with your order number and reason for cancellation.
  • We reserve the right to cancel any order at our discretion, in which case a full refund will be provided.

9. Refund Policy:

  • Refunds will be processed following the return and quality check process.

Thank you for your understanding and cooperation. If you have any questions, please contact our Customer Care team at